Toll Free: 1-800-231-0875 Voice: 713-466-1187 Fax: 713-466-7335 or email us at: hinespottery@email.com....

These products are not clay or ceramic
INTERIORSCAPING CONTAINERS FOR THE INDUSTRY
We do not sell to the public

Cover Page … Back to Container List ... Interior Accessories … to Lawn & Garden … or email us at: hinespottery@email.com

SHIPPING INFORMATION YOU SHOULD KNOW

Great care is taken in the packaging of our containers and we will not knowingly ship packages with damaged or defective goods. In the past we have suggested ways to receive your packages. Following is the most recent memo sent to our customers. Please make yourself aware of these policies.

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SUBJECT: DAMAGED SHIPMENTS

We can no longer be held responsible for damages that occur during shipping. In the past we have always attached a letter with shipments apprizing our customers of the best way of signing for orders. We try our utmost to pack your containers carefully and securely. We want our containers to arrive complete and un-damaged the same as you do.

Freight companies are denying all claims that are signed "free and clear".

That means, if you just sign your name without looking at the shipment, you're saying everything was OK. Even if the exterior of your shipments look OK, it doesn't mean there can't be concealed damages inside. Please, if you can't take the time to completely inspect the shipment while the carrier is present, just note this on the bill of lading. This is going to protect us both later. My suggestion is this... at the bottom of this memo is a copy of a rubber stamp that we use here at Hines Pottery. It's well worth the $20.00.

(not actual size)

Date Rec'd:______________________________

Short _____ Visible Damage _____ Other _____

________________________________________
________________________________________
________________________________________
Unable to unpack & inspect condition of complete
shipment while carrier was present. Therefore we
are signing this receipt pending further inspection.

Rec'd by:_________________________________